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1.0

Manager does not need to be a manager. Worst customer service I have ever seen in my life.

I ordered a 3 topping large with extra sauce and my pizza had absolutely no sauce on it. Called the store and spoke with the manager who said he cooked ever pizza personally and put extra sauce. I told him I would be back to the store. Brought the pizza in and asked him if that was extra sauce and he said yes.

I lifted up the toppings and said are you telling me that thatโ€™s extra sauce? Itโ€™s *** dry as a bone. He then refused to work with me at all and demanded I take the pizza and leave the store. I told him okay but I wanted my money back.

He refused. I asked for corporate number and he gave me an incorrect number and when I asked him about it he said well google it. Proceeded to threaten to call the cops if I didnโ€™t leave and I said all I want is my money back. He still refused so I helped him and called the cops myself.

Of course they come and tell me they canโ€™t make him give me my money back. I decided to leave because I did not want to be arrested over a stupid pizza and I went to another location. I took the pizza inside and had the young lady look at it. She said did you ask for light sauce.

I said no this is supposed to be extra sauce and she thought that was ridiculous. I explained to her that it was not from her store and I just wanted to get a good pizza. She was so nice, understanding and helpful. She gave me 50% off when I didnโ€™t even ask for anything so kudos to her.

But I will never do business with Pizza Hut in Coppell, Texas on DENTON Tap Rd. They suck!

I am submitting photos. One photo shows two pizzas to show the difference in the dry pizza I received from Denton Tap and the good pizza I received from MacArthur.

Reason of review: Poor customer service.

Monetary Loss: $9.

Preferred solution: Full refund.

Pizza Hut Pros: Non.

Location: 651 N Denton Tap Rd, Coppell, TX 75019

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Guest

It sounds like that manager dude that made your pizza didn't have any Connor sense!

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