Update by user Aug 17, 2011
This is the Pizza Hut at 4250 Fredricksburg Rd in San Antonio Tx.
Original review posted by user Aug 16, 2011
On 8/11/11 I ordered a family deal of 2 medium pizzas, double order of breadsticks and a 2 liter of soda. I ordered online with a credit card.
I received the email confirmation that everything was ok. When the driver came to the door, 10 minutes late (apparently Pizza Hut's delivery time is really the "put it in the car" time) he proceeded to tell me that I needed to pay. I told him I paid with a credit card and he told me that he didn't see it on the slip. He refused to show me the slip and never actually looked at it himself.
He got on his cell phone and called ME. I had to yell at him to get him to look up to see that he was calling me, not someone else. I told him to take the stuff back as I didn't want to deal with him and his apparent stupidity. He then told me to order from Dominos.
I called the store and asked to speak to the manager. The manager confirmed that the pizzas were paid for. I told the manager this was the 2nd time and 2nd order since July 28th that my order was messed up. He never apologized or offered to have the order sent back out.
I asked for my money back. He still never offered to send it back out. He refunded me my money, then told me afterwards that it would be 30 days. We argued over this, said it was between me and the bank, that I wanted my money back so he gave it to me.
When I asked for the corporate number he refused to give it to me and told me to "google it" I called the customer service number and was told that someone would call me. It's now Tuesday, I called the local coroporate number yesterday 8/15/11 and was told at 11 am that the district manager was in a meeting. I waited till 8pm for a call back and nothing. I'm not expecting one today or ever either.
Thank you Pizza Hut. I thought I'd give your greasy pizza another chance. I love it, but not your customer service. Goodbye Pizza Hut.
Hello Dominos and Papa Johns. I'd rather get on public transit and do carry out from Papa Johns then order from Pizza Hut.
Review about: Pizza Hut Delivery Service.
Monetary Loss: $25.