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I was told when I ordered by phone, it would be 20-30 minutes. I waited 45 minutes before I went to pick it up.

When I got there, they said it would 15 minutes before it was ready. I waited another 20 minutes, then asked for my food again. They pulled it off a shelf, and I had been there the whole time. I had ordered hand tossed crust.

When I inspected it, I stated it isn't hand tossed, was told it was. Well, might have been, but was very thin, and the pizza was soggy once home.

Review about: Pizza Hut Pizza.

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I've worked as a kitchen manager in 4 different restaurants in the past 10 years, all have had carry out services. When we quote an order for 20-30 minutes, and they don't show up for 15-25 minutes, we have to remake the food.

It's not a choice. It's a pain, but we did it for the customer, to make sure their food was as fresh as possible.

Maybe they did that in your case, but just grabbed the wrong pizza? I agree though, they don't seem to care at pizza hut.

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