We didn't get our food after an hour and a half. We called to check on it and when trying to explain the manager kept hanging up.
After calling back several times the manager realized that they used our card to pay for someone else's order. When they sent our food our pizza was wrong and they didn't send the condiments that we paid for. We tried calling back several times with no answer. The next day we spoke to a GM who said that he would either remake the order or refund our money but not both.
Even though they continued to make the mistake. So he said he would take our name down so that when we wanted it they could remake it. When we called back we were told that no one could deal with that order until the GM came back in which wouldnt be until the next day.
They were exceedingly rude. And we never got our order replaced.
User's recommendation: Not to order from the pizza hut on 161 in columbus ohio.
Product or Service Mentioned: Pizza Hut Traditional Chicken Wings.
Monetary Loss: $38.
Preferred solution: A refund and a correct replaced order.
Pizza Hut Pros: Never had issues on over the phone ordes.
Pizza Hut Cons: Manager.
Location: 890 East Dublin Granville Road, Columbus, OH 43229