While running errands tonight, my boyfriend and I figured we'd place an order on pizza huts mobile app and swing by the drive-thru on our way home.
We ordered 2 orders of boneless wings (buffalo mild and garlic parm), along with an order of cheesy bread. When we got to the window, we were told to go onto their website and give them great reviews (which I cannot find anywhere on the website to contact management or main office). I googled it, and the link wasn't found.. Go figure. We were also told that there was an extra, free order of wings in our bag. Excited as we were, we tipped.. And we usually don't on drive-thru.
As my boyfriend started on his buffalo wings, I dug into my garlic parm wings. First bit.. Ok. I take my next *** and spit it out because my wing was very chewy. I cut into another wing and it tastes funky. I investigate my wing a bit and it looks pink. While I'm investigating my wing, My boyfriend spits of piece of his out. I had asked what was wrong and he said his was chewy. So now, my boyfriend is paranoid about his wings now and investigates his.. Couldn't tell if it was pink like mine was, but after another ***, still was chewy.
I opened up our free set of wings, which were garlic parm. I go to cut the wing in half to make sure everything was cooked ok and couldn't cut through. So, Pizza Hut gave us a free set of wings, but with the bone in. Gah! Totally bummed. After this point, we were hungry, not even for the rest of our garlic bread.
We took our food out to the kitchen for some better light and I'm glad we didn't eat anymore. Our wings were so undercooked, I was coughing and gagging so much. I literally thought I was going to throw up.
Below are some pictures of the wings, the difference between the bone in (darker brown- a little more cooked) compared to the undercooked wings that were completely red inside :(
If you have a weak stomach like I do, sorry about the pictures!
What a waste of food and $19.50!
Reason of review: Food undercooked.
Monetary Loss: $20.
Preferred solution: Full refund.
I liked: Great customer service, Friendly staff, Good deals and promos.
I didn't like: Service, Undercooked food, Quality of food.