I placed an online order at 6:30PM this evening for A KIDS BIRTHDAY PARTY. I received a confirmation email saying that my order would arrive at 7:30PM.
I called the ByPass Road Pizza Hut to find out when I could expect the order to be delivered at 7:45PM and I was told by Asia that the driver was en-route and it was going to be another 10-15 minutes and I would have my pizza. She also stated that since the order was late, she was going to credit me $3.00 for the inconvenience. I then called 540-981-0059 at 8:30 to find out what the additional delay was and I was informed that the order was cancelled because they don't deliver after dark. I would like to know WHY IN THE WORLD was I told at 7:45PM that the pizza was on the way?
I now have a house full of hungry children and my niece's party is RUINED!!!!!
I told the man on the phone that I will never order from Pizza Hut again and he said "whatever". I have never seen such a lack of professionalism from this organization!!!
Review about: Pizza Hut Delivery Service.
Reason of review: Problem with delivery.
Preferred solution: Let the company propose a solution.
I didn't like: Everythin, How rude the employees are, Irresponsible employer, Tried to reach a person at corporate all i get are recordings, Worst pizza hut experience i ever had.