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Hello i made an order with my local pizza located in Muskegon Mi on Henery street on 12/18/2020 in the amount of 39.16 my order was scheduled for delivery at 8:22 when 8:50 came i placed a phone call to them to see what was going on with my order when i was then told the driver had came out to my residence rang my buzzer and called my phone when i told her that nobody has rang my buzzer nor called me i said i order from you guys all the time you have been to my home countlss times is there a chance you got a new driver and perhaps they went to the erong place she replied back with My driver said he was there he was there he did try to call my phone rang busy now mind i have a cell phone its not there fault but she guess she can send him back. About 10 minutes later somebody delivered the food when i went to feed my now very hungry kids the pizza was cold the fris were cold and soggy so i am writhing to see how i may geta refund and file a complaint. Sorry that it took me a day to be able to get ahold to you but with covid 19 and remote learning at home as well as work at home it is hard for me to get take a minute to complete all the things needed to be done please contact me at your earliest convenience sincerely Christin Erdman

User's recommendation: Pay very close attention.

Preferred solution: Full refund.

Location: 2747 Henry Street, Roosevelt Park, MI 49441

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