Pizza Hut

This is the third time that I have had a mistake from the store on [GEOGRAPHIC_DATA] in [GEOGRAPHIC_DATA], [GEOGRAPHIC_DATA]. This one has taken it all to unprofessionalism.

I was trying to explain to him that on my receipt that I got when I ordered online, it was that I had a large three-topping thin crust pizza to be cut into squares. I ordered another large pan with pepperoni and green peppers. I got two thin pizzas, and when I went to call him, he was yelling at me. He said, 'I am looking at the *** receipt.' I asked him, 'Why are you yelling at me?' and that's when he said, 'I am looking at the *** receipt.' I'm professionalism, and on top of that, I'm a customer.

Out of the four times that I've ordered from them, they have gotten three of my orders wrong, which I did not complain about.

When I went to call about this one, he started swearing at me. Very unprofessional, and I'm very upset and pissed off.

So I don't know why this is such a difficult thing to get a refund back for a terrible experience and wrong food order. I've tried contacting the store specifically and always get hung up on even though I can't even explain what happened.

I've tried going through the process of the online chat service and nobody ever gets back to me. I was even told a refund would be given to me and nothing has happened at all. I had a terrible experience at the *** on 12/24/2025 located at ***. I ordered through a browser on my phone and for some reason don't have an order number.

I have a total of $103.18. It was placed around 5 PM and I was informed it would be ready around 6:15 PM. I sent my aunt to get the order and chaos was happening at the store. They couldn't handle the orders but said our order would be made as soon as possible.

I told my aunt to wait since other options would probably be closing and it would hard to make an order anywhere else. After waiting for a long time around 7:45 PM, they handed my aunt some boxes and she brought what they gave her home. I opened the box seeing that the pizza wasn't correct at all...some of it cold and folded because apparently they didn't have a large box. They also were short an entire pizza.

The desserts were terrible and nobody ate that night, so I called immediately.

They wouldn't talk to me on the phone about it the first few calls and then it seemed like I was directed to some customer service. I offered to return the food but they had closed at 8 PM that night and I felt they wouldn't have even let me in the door. I was told by the person I talked to that a refund would be sent but that it would take a while since it was going to be during the holidays. I have waited and tried calling to talk to the physical location and they just plain refuse to talk to me...often putting me on hold or hanging up on me.

I've not really even been able to receive any phone call or email from Pizza Hut after going through the process twice now to explain the entire incident. All I want is a full refund, I've not ever been this upset and frustrated over something that can be handled a lot better if someone would just issue this refund. I don't know what else I'm supposed to do...I do have photos of the food and a picture of the receipt.

No order number was given to me besides what they use when they are call out an order in the store. Tell me if anything else is needed because I would like to get this resolved so I can not be upset about this anymore.

I placed an order before work for the Hut Box, breadsticks and wings, using a code for $1 8pc wings. the whole order came out to around $20, and while i was driving to the location the manager had called me stating that the fryer was out of order and i would not be able to get the wings that I had ordered.

I had lost the discount code, but fine, he said that he had attached a $14 dollar credit to the account. Funny story about the account though, there was no account attached to the order, since the person who had my phone number last made an account and did not delete it. I went to use the credit, remembered there was no account and called the store. the lady at the store said that the credit would be attached to the phone number, but as i said someone else has been using my phone number for god knows how long and has not changed it.

I asked for the number for customer support and was given a number that was out of service. Mind you I am a college student just trying to make it by on what little money i can scrape up doing odd jobs here and there, only being able to work roughly 10 hours a week at my actual job.

I feel very upset. It was 12 at night.

I ordered a Pizza Hut order before closing, and my order came out wrong. I don't like to make bad reviews; things happen, but the order was almost $100, and it was wrong. I contacted them before closing and was told they were out of ingredients. Instead of calling and letting me know, they gave me whatever they did have and told me to talk to the manager, that they would give me a call back.

Two days passed, and I was never contacted, so I called and was told nothing was told to her, so there was a communication issue between staff. Then the manager was so rude and talked to me like she didn't care. Not a way you talk to a customer.

Honestly, she didn't even try to help, so now I'm pissed and want a full refund. This is unacceptable behavior, and I would like for Pizza Hut to take accountability for their employees' actions.

I placed an online order with Pizza Hut in [GEOGRAPHIC_DATA], [GEOGRAPHIC_DATA]. When I got there to get my order, I was given mozzarella sticks because they were out of bread sticks, which I ordered the cheese bread sticks.

I ordered stuffed crust pepperoni pizza and it was not stuff crust. It was original crust. I told the workers, they should have called me and told me this. They returned my money for the pizza but I used reward points for the cheese sticks and he said he doesnt know how to give reward points back.

So I did not get any food because he kept the pizza and mozzarella sticks and lost my reward points.

They were not nice. They acted like I was the idiot for questioning them about my order being completely wrong.

Hi there my name is *** and I recent applied for manager position at *** location in *** and ***...I went in for an interview the current manager(***) doesn't even let me in to meet the person whom I should be interviewing with.***. States to me that she will contact me for the next step in the hiring process mind you I never spoke with anyone besides ***.3weeks go pass my background check comes back still no start date.

I call *** on Wednesday June 10th her son answers her phone then *** tells me she is still awaiting my background check mind you I got verification of my background check being complete 2weeks ago.*** then text me in Thursday June 11th and asked me to send her a phone of the front and back of my i.d and ss card.i ask her to have her manager call me and *** takes it up. Herself to call me I asked for someone Uber her and she told me *** is over her but I can't speak with *** because *** does all the hiring for her location I just wanted to speak with *** due to the fact *** is unprofessional to me and I do not trust her with my personal information seeing as though people other than herself answer her phone and it seems *** is scattered all over the place she needs some time off telling me she will start me as a cook but why when I applied for a manager position please can you all look into *** at the ford rd and *** location reasons why she been the only employee for 4years now she isn't fair and she doesn't hire anyone and she doesn't let anyone talk to management she is a control freak and I hope you all look into this matter asap