Most helpful review

They are now charging more for a pan pizza!!!!!!!!!

Pizza Hut started with the pan pizza and had it for decades before they added the new crusts and they were all the same price except for stuffed crust. Now Pizza Hut charging a dollar more for a pan pizza. I was only buying Pizza Hut 4 to 6 times a year. Now it will be...
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64 comments
#2071102

Complaint on the horrible customer service by the Regional Mgr at the Venice Pizza hut 1411 Lincoln blvd. My 80 yr old Mother a customer many years ordering pretty much the same order.

This female Mgr handled the call 4:30pm 10/10/21 rudely and with no intention of assisted a customer who is an American naturalized citizen, a California resident for over 50 yrs. This Mgr. Mentioned my Moms accent she scolded my Mother and gave my Mother an ultimatum. Simply unacceptable she should be reprimanded and retrained.

I called her but she hung up on me. So there you have it unprofessionlism at its best.

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ID
#1184998 Review #1184998 is a subjective opinion of poster.
Product
Pizza Hut Pan Pizza
Reason of review
Pricing issue

913645****

When will I get my full refund as promised? I was told I would be receiving it. Do I need to take the food back to store. Still have it.
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ID
#4038087 Review #4038087 is a subjective opinion of poster.
Location
Kansas City, Kansas
New Reviewer

Didn't get my food

Pizza Hut - Didn't get my food
Pizza Hut - Didn't get my food
I order at 5:25 for curbside I get there at 6:00 , good supposed to be ready 20 minutes after!! I waited 5 minutes on the car , employee comes with only 2 boxes which was 2 medium pizzas but I had order 2 pizza , buffalo wings and cheese sticks, I told him I was...
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ID
#4037583 Review #4037583 is a subjective opinion of poster.
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Complain

Bad service I order food tell me 15 min I wait hour n 20 min n dont give me what I order n what i get was lets mony what I pay
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ID
#4036091 Review #4036091 is a subjective opinion of poster.
Cons
  • Bad service
Loss
$15
Preferred solution
Make u stores better n have people kn what the doin
New Reviewer

Horrible service

Pizza Hut - Horrible service
Pizza Hut - Horrible service
I ordered 2 pizzas for carry out I went thru the drive thru to pick up my order the girl took my payment walked away and never came back. I waiting for 20 min before going in to get my food that had been sitting in the warmer. The 2 girls working there thought it was funny that she forgot me and 2 other cars behind me. I actually overheard another coworker tell her there are people waiting in drive thru and she still did not come to help us all 3 customers in line. They both need fired and just to let you know your paying them to do nothing.

User's recommendation: Do not order from 2311 nw cache road Lawton ok 73505 location the employees are too stupid to do their job.

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ID
#4035672 Review #4035672 is a subjective opinion of poster.
Location
Lawton, Oklahoma

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Over charged.

The code given to me didnt work. Terrible customer service I called 3timez to no avail. The Conway store on church street is terrible.

User's recommendation: Check your bill.

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ID
#4035234 Review #4035234 is a subjective opinion of poster.
Location
Myrtle Beach, South Carolina

Complaint about manager

I called and left a message DAYS AGOAngry No one cared enough to return my call!! I've been a customer there for ever and to have that experience really *** on how I feel about your company so *** you and keep lying that you care about customers experiences
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ID
#4034496 Review #4034496 is a subjective opinion of poster.
Location
Providence, Rhode Island

Did not receive my order nor a refund

PIZZA HUT CUSTOMER SERVICE IS VERY QUICKLY GOING DOWN HILL. DO YOURSELF A FAVOR AND DONT ORDER FROM THEM
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ID
#4032477 Review #4032477 is a subjective opinion of poster.
Location
Kernersville, North Carolina

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Verified Reviewer
New Reviewer

Complaint!!!!

Pizza Hut - Complaint!!!!
Please don't order tonight at 4:30 p.m. so 6:30 p.m. comes around and my order is still not here so I called and they told me they didn't have the delivery driver don't you think you should have called me 2 hours ago and let me know that I order from this place on a daily and they mess up my order every single time I think the Catskill location needs to be shut down because they can't find no good employees they are rude they mess up my order all the time my order was burnt tonight I will never order from them again lost my business
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ID
#4032177 Review #4032177 is a subjective opinion of poster.
Pros
  • Needs to be shut down
Cons
  • Needs to be shut down
Loss
$22
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Customer Complaint

Pizza Hut - Customer Complaint
Update by user Sep 28, 2022

Nothing has been done about the issue and I have not or have yet to hear from anyone dealing with this issue at this Pizza Hut located at 2885 North Military Trail West Palm Beach Florida

Original review posted by user Sep 28, 2022
I have yet to hear from anyone pertaining to this situation because it's very sad that it's taking this long for someone to even reach out to me and give me a call if you can please give me a call at 561-693-**** and have a greatly appreciate it thank you Ms. Whipple

User's recommendation: Not to go to that Pizza Hut because it's very nasty and that customer service sucks.

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ID
#4027631 Review #4027631 is a subjective opinion of poster.
Pros
  • There is no pros with this pizza hut
Cons
  • Everything very dirty including the employees presentation
Preferred solution
Full refund
New Reviewer

Compliment

Fantastic service at Pizza Hut by Amberwe even changed which Pizza Hut we go to even tho we have to drive farther just so we can go to the Pizza Hut shes at
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ID
#4025882 Review #4025882 is a subjective opinion of poster.
Preferred solution
Compliment
New Reviewer

Disappointed food quality

Breadsticks are smaller than they used to be. They are much thinner too. The ones I used to get came in a clam-shell type cardboard box and the sticks were nice and fluffy and longer than what I received last night from my local Pizza Hut. The price is still high so what gives?
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ID
#4025441 Review #4025441 is a subjective opinion of poster.
Location
Columbia, South Carolina

Bad service...poor public relations...payment equipment failures...manager refuses to deliver to my home because I sent back the pizza that was over an hour late to my house .

After refusing the pizza which was over an hour and 15 mins late. I sent the order back (clearly he didn't read the customer satisfaction rule of pizza hut of 40 mins or free). A taxi driver showed up with my order and had no machine to make me pay but his own taxi...
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1 comment
#2257047

If you live that close pick your own pizza up. You sound like a difficult POS

ID
#4024746 Review #4024746 is a subjective opinion of poster.
Location
Edmonton, Alberta

Pizza Huts contact form won't allow me to not choose a local US location (overseas)

I am an American living as an expat in Myanmar. You probably don't even know that they charge the equivalent of 7 cents for a soup container for delivery. As an American it is embarrassing that such a profitable company would nickel and dime their 3rd world customers in such a manner. Disgusting profiteering. Do small businesses here do the same, yes. But their profit margin on the food they are selling is a tiny fraction of your markup. I doubt their margins are greater than 50 cents per food item.
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ID
#4024489 Review #4024489 is a subjective opinion of poster.
Location
Dallas, Texas

Horrible service! Never received our pizza or refund

Horrible service and never received our refund! We never received our pizza order. Waited for an hour. The screen showed our order was ready and it was not ready. We will never go back.

User's recommendation: Don’t go! Don’t waste your time. You won’t receive your pizza or refund!!

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ID
#4022420 Review #4022420 is a subjective opinion of poster.
Location
Wilmington, Delaware

The pizza is not Rea on time

When arrive at the restaurant the pizza is not ready on time Im waiting 25 minutes the person deliver other others and my order is not Ready on time

User's recommendation: No recommend.

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ID
#4019165 Review #4019165 is a subjective opinion of poster.
Location
Baltimore, Maryland

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