Pizza Hut
Pizza Hut Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pizza Hut has 2.0 star rating based on 5073 customer reviews. Consumers are mostly dissatisfied.
8% of users would likely recommend Pizza Hut to a friend or colleague.
- Rating Distribution
Pros: Good food, Good pizza, No pros.
Cons: Poor customer service, Customer service, Service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pizza Hut has 2.0 star rating based on 5073 customer reviews. Consumers are mostly dissatisfied.
8% of users would likely recommend Pizza Hut to a friend or colleague.
- Rating Distribution
Pros: Good food, Good pizza, No pros.
Cons: Poor customer service, Customer service, Service.41% of users think that Pizza Hut should improve its Customer Service.
48% of users say that they won't use Pizza Hut in the future for similar services or products.Recent recommendations regarding this business are as follows: "Go to papa johns", "Don’t go there", "Don't order here", "Don't order from here or complainant get you any where", "Make sure u call and order before 10 pm".
Most users ask Pizza Hut for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Union Springs, Alabama
Free pizza
I received an email for a free pizza because I had got 200 points, and I tried to redeem it, but it wouldn't let me get to the app. So I called the Sallisaw Pizza Hut to ask how to do it, and the night manager, Michael Kennedy, said he didn't know how to do it, that he didn't have anything to do with the app.
I asked for the corporate phone number, and he hung up on me.
I called back and asked again, and he said he would look for it and said he couldn't find it, but his manager would be there at 10. The manager's name is Kelsey.
Preferred solution: That employees learn about how their apps work
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAdd store receipt points to my account
The store did not add my purchase amount to my account. You have no customer support, which is crazy!
- Tasty pizza
- No customer support
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
New York, New York
The policy for door dash pickup and delivery needs to be reaccessed and when the orders are put in the company needs to check and timely manner to make sure the driver has everything..
Online order on(2/9/2025) and received partial order . Which was the $24.99 bundle but I never got my boneless chicken wings but was charged for them .. so I want to dispute it & be refunded my money for the chicken
User's recommendation: Never to order online and have an issue as to where the Pizza hit conpany can’t resolve their error inPERSON and send you through an automated phone line that never is answered and is hung up after being in their phone line for more than 5 minutes
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This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad Pizza
My large pizza was not cooked all the way through so it was very doughy and I asked for little sauce and there was a ton of sauce , I was talking to pizza hut customer service about this and she said that I would be hearing from pizza hut in a couple days about my complaint, well still no call or email and they just brushed me off . I will be going to the BBB next. Thank you passed consumer!
On 11/26/2024 , I ordered a large stuffed crust pizza with light sauce from store located at 7171 pecos st and zip code 80221 . THE pizza was to have light sauce.
My pizza was drow i g in sauce and the crust wasnt all the way cooked.
So it was very doughy. I am wanting my refund now for this disgusting pizza i paid for
Preferred solution: U would like my money back and because if this experience i would like a free pizza as well!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Patterson, Louisiana
Refund
My medium hand tossed meat lover pizza was flat and muggy and my sweet chili wings was burnt and no much sauce it was after hours and my pizza must have been rushed and my wing must have been old
User's recommendation: Make sure u call and order before 10 pm
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Arlington, Texas
Resolved: Complaint
Don’t get to talk no one at all I really felt disrespected by the employee
An employee used racial slurs towards me, calling me derogatory terms based on my race and gender. I do not deserve to be treated in such a manner.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Denver, Colorado
Resolved: Was told I would get refunded and a call back and NEVER did
Company fixed the issue and I have been provided with apology. I contacted corporate and told them what happened and to my surprise the representative gave me a coupon for s free pizza no explanation just to say sorry . Thus was what I was wanting and Thank you!
I paid for a pizzabthat wasn't cooked all the way through and they put a ton of sauce when I asked for light sauce , basically I paid for a pizza that wasn't satisfactory and I didn't eat and pizza hit said to give them two days and I did and pizza hut never called and never did anything for me
I ordered a large pizza with light sauce and when I returned home to eat the pizza, the toppings literally slid off the pizza and onto the floor. The pizza had a ton of sauce and the crust wasn't even cooked thoroughly. All I'm asking is for my money back for a pizza I paid for but didn't eat because of the quality.
I was told I would be getting a call so I could get my refund and I don't think Pizza Hut realizes the seriousness of my complaint because I would have gotten really sick if I ate that pizza they sold me. I expect a refund soon or else I will go further with this complaint.
Preferred solution: Full refund
User's recommendation: Check the pizza before you leave to make sure it's cooked
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lawrence, Pennsylvania
This was the worst pizza I've ever had in my life I wouldn't feed it to a rat hard as a rock then his paper cold had the wrong toppings the breadsticks were cold and the wings had a couple drops of sa
The address wasn't even listed it was 1802 Daisy Street in Clearfield Pennsylvania I don't know why the other one shows up on my review I wouldn't even give it one star okay got to go get some dinner now from somewhere else
- Cold hard tasteless food too expensive rude customer service
Preferred solution: Full refund
User's recommendation: Don't go to Pizza Hut
Why should she offer a refund? You did not return the food.
She knows that liars like you claim the food was cold, burnt, raw, salty, spicy just to get a refund. If you want a refund RETURN THE FOOD.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHarrament by employee against my 16 year old daughter
My 16 year old daughter had an interview at the pizza hut at 7224 Maynardville Pike, Knoxville tn with the manager Trevor Tucker.
Tucker was unavailable at the moment. Josh / Smitty (the cook) pulled my 16 year old daughter to the side, gave her a note which read - call or text me sooner than later with a smiley face ...your gorgeous and told my daughter that the manager was busy but she could call him.
My daughter was so uncomfortable that she left not to stay for the interview.
She immediately called me, as she stood in the ran because she was uncomfortable to be inside with this older man.
As I got my daughter, I asked to speak to the manager and requested the necessary information. My daughter was at the time excited about the possibility of working, being responsible and going to school which the location is only 5 minutes from our house. This behavior from your employees is less than professional and if this is the behavior of your employees then the the company needs to reevaluate its policies and procedures. With that being said, I can not imagine this company condoning such behavior.
You may contact me Anthony Smith 865-308-****.
I want something done about this, due to the simple fact that he felt to comfortable about it and not to mention how many time he's possibility done this before. I have this individuals name, number and the note he gave to my daughter.
Preferred solution: Fired or suspended - due to the fact that this behavior will definitely run off future good employees
User's recommendation: This is the employee and I want something done
This is not the website for Pizza Hut, this is a public forum and therefore the site has partially blocked your number. I would have said something to the pervie.
You can call the police on their non-emergency number and ask them to stop by at their convenience, to have a word with the guy. He has not done anything that would be get him arrested, but maybe a visit from the police would be a wake-up call before he does actually do something to someone.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo make a complaint
The pizza was great. The Pizza Hut location was great.
The worker, Christina, was great, but I'm highly disappointed in the chocolate donut bites. They were very hard and chewy. They did not look like chocolate donuts nor taste like a donut. I was not able to eat them at all.
I feel like I wasted my money. I would like to see what I could do to get a refund.
- Pizza good
- Pizzas needs more sauce
Preferred solution: Partal refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
Hours of operation
There should be absolutely no reason a store closes at 1 AM and stops taking orders at 12 AM. If my order gets canceled, I would expect an immediate change on the app and or my email.
I have still failed to receive a canceled order notification after driving to Pizza Hut in the rain at 12 AM for no reason very unacceptable. Also this isnt the first time I have been inconvenienced after ordering online and getting to the store for the to tell me they dont have the items for my order or they simply didnt make it and it was canceled with no notifications to my email or app
User's recommendation: If you’re ordering late night, call or check the status of your pizza even if you are 100% sure
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tampa, Florida
Money
Nothing but stall tactics
Never received the pizza and wings on a delivery order After a hour and half we canceled order Still got charged 45 dollars Called manager who never called me back and when i try to reach him they put me on hold
I got sent an email from them when they *** up everything on my order. They said they'd give me credit on my order but nothing after a week.
My account was closed. Take a page from me: cut your losses, and never purchase from them again.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ringgold, Georgia
Poor service poor food quality
The pizza was absolutely awful; there was no cheese even left on the pizza, and there was no sauce. The employees/manager on shift wanted to argue even when I brought the pizza back to show them how terrible it was.
They refused to refund me and also refused to give me my order back, claiming they were keeping it to show the next manager. They brought up the last order from over 3 months ago when there was hair in my food. I recorded the guy arguing with me and he slammed the drive-through window in my face, telling me I was wrong when I had brought the food back to show them! This Ringgold store is absolutely ridiculous!
Especially the manager on shift tonight; the guy does not need to be there, he does not know how to manage, and he proceeded to tell me they are going to do what's best for them when something like this happens!
Okay, I'm sorry, but I must be confused when every other place does what's best for their customers at the end of the day! If I had a way to upload the recording, I certainly would for the world to see how we Ringgold customers are treated and how poorly this store is run!
- Better management
Preferred solution: Full refund
User's recommendation: DO NOT GO TO THE RINNGOLD LOCATION
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kansas City, Missouri
Resolved: Every single thing was messed up on my order.
I was provided with nothing. My account was closed and I was never refunded or had a remake. I done with them for good.
7 days after they sent me that email about a remake, I hadn't received any credit. Today, my account was closed.
I'm so glad to be done with this, and them.
I still stand by my words. Pizza Hut can keep my $35 and can kiss my *** I'll never buy from them ever again.
So I got an email saying:Thank you for letting us know about your recent experience at our Pizza Hut®. We value your patronage and we regret that your experience was less than satisfactory.
Receiving the wrong toppings on a pizza is never a good experience We would love to get this remade for you. reply back with the phone number used to place order and i will get credit put on your account to cover the cost of next one.Please accept our apologies for the inconvenience you have experienced.
We are continuously looking for ways to improve the customer experience and your feedback has been shared with the restaurant team members to ensure we can learn from this opportunity.Be assured that we value your business, and hope you will give us another opportunity to serve you.So I'll give them one more chance. It won't be from the one on 40 hwy though.
1
Large Original Pan Pizza Whole Ingredients: Jalapeños, Pepperoni, Black Olives
1
Large Original Pan Pizza Specialty Pizza: Supreme Whole Ingredients: Beef, Green Peppers, Mushrooms, Onions, Pepperoni, Pork
2
Bacon Cheddar Cheese Sticks.
They replaced the jalapeños with mushrooms (I hate mushrooms.), there was either no pizza sauce or very little on the supreme, and they replaced the 2 bacon cheddar sticks with 1 order of regular breadsticks.
It had been a month, and they didn't refund me or remade my order. Their customer service is *** They'll tell you they'll escalate your complaint, but either they don't, or the higher ups ignore you.
So I'm closing my account and I will never purchase from Pizza Hut ever again.
I hope they enjoy my $35.
(They also are making it a chore to close your account to. I got the email to close it and filled out my info.
Now I have to wait 15 to 45 days, just to request my account closing! This company sucks!)
- Lower than a lot pizza chains
- Quality depending on the day and whose making it
- Convenience
- Quality depending on the day and whose making it
- Awful customer service they take too long to respond
Preferred solution: Either a remake or a full refund.
User's recommendation: Make sure your order is correct. Because they'll *** you over if you a refund.
You got your credit for a new pizza at no charge. Why are you still complaining?
Replying to
Raleigh, North Carolina
Refund
Never received my order and was told I would get a refund and still after 5 business days havent received my money!
User's recommendation: Would not recommend this location
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
La Crosse, Wisconsin
Bad customer service
I was going to holmen Pizza Hut to order food and pick up, not sure where it was located so I called store to see what is was next to I was told to use google maps but it was not working on my phone person came on line and I was told it wasnt their responsibility to tell me how to get to their store
About
, , , ,
Pizza Hut, Inc. is a wholly owned subsidiary of Yum Brands. The company was established in 1958 by Dan and Frank Carney as a pizzeria. The fisrt franchise was opened in 1959. In 1970 the company completed its initial public offering. Pizza Hut, Inc. is headquartered in Addison, Texas. Pizza Hut is a fast food restaurant chain and international franchise. This restaurant chain specializes in pizza as well as in some other dishes: buffalo wings, breadsticks and garlic bread. Pizza Hut is the largest pizza restaurant chain in the world.
Pizza Hut is ranked 69 out of 484 in Fast Food category
USA, Canada, Europe, Worldwide, UK, Asia
Pizza Hut FAQs
There are several ways of canceling Pizza Hut order:
1. Cancellation Window. Shortly after the order is placed, you have a chance to cancel it via the cancellation window.
2. Contact the store. Call the Pizza Hut branch where you placed your order and provide them with your order information, such as your name, phone number, and order number, and ask for the cancellation.
3. Access the Pizza Hut app or website. If you ordered online or through the app, find your order history, locate the current order, and see if there is an option to cancel it.
4. Reach out to customer support. If you can’t cancel your order via the store or app, get in touch with Pizza Hut customer service at the Pizza Hut corporate customer care number: 1-800-948-8488. Be sure to provide your order information.
To redeem Pizza Hut Hut rewards, follow the next steps:
1. Open the Pizza Hut website or the app.
2. Sign in to your account.
3. Select items that qualify for reward redemption, such as pizzas or sides.
4. At checkout, you will see an option to apply your Hut Rewards. Click on "Redeem" to use your Pizza Hut points.
If you are wondering how to track your order on Pizza Hut, do the following:
1. Log into your account on the website or app.
2. Go to the order history. Here, you will see the status of your current order. Also, there’s an option to track your order, offering real-time updates on the progress of your delivery.
3. Check your email. Once you are done ordering, a confirmation letter will be sent to your email address. This email includes a tracking link that allows you to track the status of your order.
4. Make a direct call to the store. If you cannot monitor your order online, you should call the Pizza Hut branch where you made your order.
To get a refund from Pizza Hut, you have the below-mentioned options:
1. Call the store directly. Find the contact number for the Pizza Hut branch where your order was made in your order confirmation email or on your receipt. Call the establishment and explain the problem. Share your order number, the date and time of the order, and with a detailed description of the issue. Ask for a refund or a replacement order.
2. Reach out to Pizza Hut customer service over the phone. Call the company at 1-800-948-8488 to explain the issue by supplying all the information regarding your order and the reason for a refund request.
3. Write an email request. To contact Pizza Hut, send an email to their customer service at phcustomer@pizzahut.com, consisting of your order details and your request for a refund.
4. Use the Pizza Hut website or app. Visit the website or open the app and sign in to your account. Then, find the Help or Contact Us section to reach customer support. Fill out the form with your order information and the explanation for your refund request.
If you want to delete a Pizza Hut account, you should do so with the help of customer support, considering the lack of a direct option available on the website or the app. You should reach out to Pizza Hut customer service at 1-800-948-8488, send an email to phcustomer@pizzahut.com, or contact support via the website or app through the Help Center. You can also visit the company at the Pizza Hut corporate office.
The Pizza Hut headquarters is located at Pizza Hut, Inc., 7100 Corporate Drive, Plano, TX 75024, United States.
If Pizza Hut delivered to the wrong address, you should call the specific store that handled your order to inform them of the error. Ask about having the order delivered to the correct address or request a refund for the incorrect delivery. If the issue remains unresolved, call 1-800-948-8488. Send an email to phcustomer@pizzahut.com or use the Customer Service Contact Form on the website or the app.
To have your Pizza Hut password reset, you should do the following:
1. Log into your Pizza Hut account with your existing credentials and navigate to Account Settings:
2. On the website, click on your profile icon and select "Account Settings" or "Profile." In the app, open the menu and choose "Settings" or "Account Information."
3. Choose “Change Password” within the account settings.
4. Write your current password, then enter your new password. Save the changes.
5. As a final step, you will receive a confirmation message or email, indicating the success of Pizza Hut change password.
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If you did not eat the pizza why not return it?
I don't see a ton of sauce but I can't tell if it's not cooked all the way. You say you didn't eat it but from the pictures, it looks like you did eat at least some.
You should have returned the pizza immediately for a refund or new pizza.
By not doing so, it will just make the restaurant think you are trying to get free food. You'd be amazed at the amount of people who scam for free food.
If you look at the second picture you will see that it was cooked. The person obviously took a slice and squished it to make it look like it came that way.
There is not a ton of sauce. They are trying to scam for free food. Sadly, this happens all the time at not only Pizza Hut, but other restaurants as well.
They want a treat, cannot afford a treat, and lie to get the food for free. After taking the picture they probably ate the rest of the pizza.