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David B Iez

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Waited over two hours for my order

Pizza Hut - Waited over two hours for my order
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Pizza Hut - Waited over two hours for my order - Image 2
Pizza Hut - Waited over two hours for my order - Image 3
Pizza Hut - Waited over two hours for my order - Image 4

My order was placed at 516 pm Saturday the 25th at 1116 w sylvania ave Toledo Ohio and I called numerous times and was continued to get the runaround . The manager then said he would take care of me and have my food too me personally 20 minutes later that was at 706 pm my food never arrived until 813 pm so almost 3 hours and Im in the restaurant business very unprofessional and I probably will never eat there again sorry but not sorry

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Loss:
$34
Pros:
  • Great breadsticks
Cons:
  • Horrible service

Preferred solution: Full refund

User's recommendation: Don’t order from there period

5 comments
Anaiya Ewy

If you really are in the restaurant business you would know that in order to get a refund you must return the food.

Anonymous
reply icon Replying to comment of Anaiya Ewy

That is the thing, there are always liars and scammers trying to get something free. Sad really.

Manoj Qdi
reply icon Replying to comment of Guest-2450785

Someone needs to go to her restaurant, and not return the food, and then demand a refund. Hopefully this puts her out of business and she learns how wrong and dishonest her behavior is.

Marcelline Syr
reply icon Replying to comment of Anaiya Ewy

Exactly, she should be dining at her own restaurant, scamming her own restaurant.

Greg M Dqn
reply icon Replying to comment of Anaiya Ewy

Is that right. I wanted to take the wrong pizza back it was something I never saw before and it stunk badly it was I think some green peppers.

I asked they had no idea what they sent . Then as she's stating what ordered she mentioned mushrooms I said I didn't order that I wanted tge supreme. It made her mad,?? She said I can pick em off!

What? Don't put them on there she said they come on there. So im sayin 1 don't put em on 2 they don't come on Supreme after she yelled at me saying she never told me to pick em off.

I said I just want a refund she did the same as tge other gut hung up on me. So you aren't correct

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Chloe C Vtu
map-marker Bradenton, Florida

Call center

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Disgruntled employeeshe kept hanging up after I figured out hotel address on 1st street Bradenton Fl. Right across the street. She wouldn't allow me to place order. I called corporate services but they sent me to another store. The other store doesn't deliver here across the street from the original store to days inn.
View full review
Pros:
  • People in the back
Cons:
  • Lady handling phones

Preferred solution: Apology

User's recommendation: She has an attitude and all I was trying to find on the line was the address but don't speak into Google because she's thinking your talking to her. She was the one who didn't realize and the one that needs to have better customer service. I won't be ordering again. Papa John's is better service.

Cassandra M Jii

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Verified Reviewer
| map-marker Comstock, Michigan

Did not get what I ordered!

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Pizza Hut - Did not get what I ordered!
Pizza Hut - Did not get what I ordered! - Image 2

On 3/14/24 at the Gull Rd location in Kalamazoo MI at 642pm I placed an online order for buy one get one free promo for national Pi day. I requested hand tossed crust as it clearly stated on my receipt, one with pineapple, pepperoni, bacon and banana peppers, the other just a pepperoni.

I was given an estimated time of 35 min til ready however when I got there 40 min later there was a cluster of customer in the lobby and parking lot. My friend went inside to pick up the order as I stayed in the car and he did not return to the car for 20 more minutes! After a short inquiry as to what took so long we finally headed home to eat. My friend started explaining to me what was going on inside the store while he was waiting and he told me they were running out of everything and could only make certain things at this point.

However they never told him this specifically so he was under the impression that our order was correct. I immediately told him to look at our pizzas because I ordered what I like not what they want to give me. As he opened the first box I was pissed! My delicious hand tossed crust with rivers of pizza sauce and drippy greasy cheese was reduced to a dry, limp, tasteless thin crust that was over cooked and unappetizing!

The second, pepperoni was identical to the first. I instantly looked up my order thinking I made a mistake with the crust I selected. But alas, the error was definitely not mine... The receipt and online order page confirmed I ordered correctly.

Now I eat pizza Hut frequently and I have never had such horrific wait times, service, or food than what I had tonight. I expect a higher level from your organization and frankly I'm so disgusted with the way this was handled I may never eat pizza Hut again. If I would've been contacted and informed it the issue I could've made a decision for myself based on provided information. Instead it was assumed that my order was interpretable and I would be satisfied with whatever the *** I got...

THAT IS NOT CUSTOMER SERVICE NOR IS IT THE DECISION OF THE STORE AND ITS EMPLOYEES WHAT I WANT TO EAT! Now with that said who the *** is ok with someone else making decisions on their behalf with that person's permission? Because I certainly am not ok with it! I work in customer service/retail and I know for a fact the worst thing you can do when assisting a customer is to assume you know what they want and don't listen to them or give them enough respect to decide for themselves.

I am completely and udderly put off by the lack of professionalism and common courtesy of a simple phone call or even a short explanation when I arrived for my food. Your employees should not be allowed to continue to do business at that location because all of the people that I witnessed coming n going were dissatisfied customers, including and especially myself. Is there any thing that your company plans on doing to appease my issue with that location or am I to take my business and the business of everyone I know some place else when pizza is on the menu? Being in a position to know what good business is when you *** up, I am fully aware that a compensation of some sort is standard practice and should be immediately implemented and an apology wouldn't hurt either.

I've never been so under impressed with an establishment as I was this evening, and to top it off the food was aweful and shouldn't have been served to anyone! I will expect a representative to reach out to me within the next 24 hours or I will be forced to take further steps in recouping what was wrongfully taken from, and then the *** unexpected replacement given to me, in hopes that I would take it and be quiet just because I got something. That is not me and that is not what this is. I appreciate your time and prompt response and resolution to this issue and look forward to hearing from someone as I stated earlier...

Within the next 24 hours! Hope you have a better night and meal than I did.

Sincerely disgusted, dissatisfied and disappointed,

Cassandra (Kc) Marshall

View full review
Loss:
$25
Cons:
  • More than i can list at this point

Preferred solution: Full refund

User's recommendation: Do not shop here

2 comments
Guest

Take the wrong pizza back for a refund.

Cassandra M Jii
reply icon Replying to comment of Guest-2500702

After waiting over an hour for it to be done then another 20 min in line to pick it up . ..

would you feel like going back and waiting for absolutely nothing? I don't think so.

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Brittany M Hcc

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Verified Reviewer
| map-marker Severn, Maryland

I need a refund on the order that never went through

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Pizza Hut - I need a refund on the order that never went through
Pizza Hut - I need a refund on the order that never went through - Image 2
Pizza Hut - I need a refund on the order that never went through - Image 3
Updated by user Apr 09, 2024

Still getting the run around from customer service without receiving my money

Original review Apr 08, 2024
At this point I am very irritated. I made an order for a dinner box and some wings on Friday.

It said error with payment and never accepted the order but when I go back to my card, there is four transactions from Pizza Hut taking out over $120 off my card, when I called Pizza Hut, they said that I would get my money back in 24 hours. It is now Monday and I have not gotten my money back and now Im getting irritated and now something needs to be done about this so I can pay off the rest of my bills from the money that you smashed off my card , if I do not get my money back Im going to make a very big scene because there aint no way you just took $120 from my card and still havent given it back after one never giving me my *** food or accepting my order
View full review
Loss:
$163
Pros:
  • Good food and good value
Cons:
  • Waste of time and money
  • Disappointing customer service
  • No customer support

Preferred solution: Full refund

User's recommendation: Don’t order online

Blanca C Xnf

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Verified Reviewer
| map-marker Wichita, Kansas

Rude employees, horrible customer service

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Pizza Hut - Rude employees, horrible customer service
Pizza Hut - Rude employees, horrible customer service - Image 2

We recently moved to this side of town, needless to say I will never order from this location again, I always order online and pick it up, the girl at the window was very nice but when I open the box and saw the pizza wasnt made the way I order I went inside, I never expect free food and I only wanted them to remake my pizza the way I wrote it in the instructions. Instead, I was met with a very rude employee, telling me that they did not see the instructions on the computer, and he asked me for the ticket which I had to go back to my car to show them the ticket with the instructions on it after arguing with me some more about that I just told him to just give me my refund and he can keep the pizza and I was just gonna leave.

The younger employees were better than him or the manager handling this, they offer to make me another one and have it but at this point i just wanted to leave, All I wanted was for them to remake the pizza not to be argue with, who would want to give them business after being so rude for absolutely no reason, I wasnt mean or rude when I went in so I didnt expect to be treated that way, after 20 minutes, I asked him if he was going to take much longer to get my money back which he replied with that Yes it is! I have never received this kind of customer service ever then when I told them that he shouldnt have argued with me. The manager in the back came and told me that wherever I had put the instructions it was for the driver when I have done this for years whenever you order online you make the pizza how you want it and at the bottom says special instructions I knew this , but I just didnt wanna argue anymore. I was done arguing I just wanted my money back and I wanted to get the heck out of there.

There is a way to tell people if I was wrong really quick to admit that but obviously they are not that kind of people and they should not be on customer service.

They should take the time to look online to see how everything works before arguing with consumers I was nearly 25 minutes to walk out with nothing and I will never order from that location again. They should know what theyre talking about if theyre gonna argue with the customer and obviously, that was not the case

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Preferred solution: Apology

User's recommendation: Don’t waste your time at this location

Diana K Kzz

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Verified Reviewer
| map-marker Clay, New York

Terrible place to eat!!!

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Pizza Hut - Terrible place to eat!!!
Pizza Hut - Terrible place to eat!!! - Image 2

1st they served pizza with sour pineapples on it & when I sent it back, they said they can make another with the same pineapples! GROSS!

Also we were dining in & the waiter, Bryan, Never came back to check on us, we sat there with empty cups for the remainder of our meal! Tables were dirty with no excuse for it, we were the only ones in there at first, then a younger woman came in & they messed up her order but still served it & told her they would take it off the bill instead of making what she wanted, the cashier is very loud & obnoxious, talking about Batman the whole time & complaining that he had to wash the floors, also the bathrooms are filthy! Also your employees should be clean! Tell your cashier to take a shower!

This is The Worst dining experience Ive Ever had at a Pizza Hut PS they are still serving those sour pineapples to customers!!! They also charged me $32.93 for a pan pizza with 1 topping & 2 sodas & when I asked the cashier about the bill he was very rude about it

View full review
Loss:
$33
Cons:
  • Whole experience was terrible

Preferred solution: I’d like a refund and an apology

User's recommendation: DO NOT EAT HERE!!!!

Bridget T Bbd

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| map-marker Trout Lake, Michigan

Ground up plastic in pizza

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Pizza Hut - Ground up plastic in pizza
Pizza Hut - Ground up plastic in pizza - Image 2
Pizza Hut - Ground up plastic in pizza - Image 3
Pizza Hut - Ground up plastic in pizza - Image 4

I have purchased a pizza online with the local newberry michigan pizza hut. I ate two pieces last night one piece i thought had a tough piece of onion but today i found a larger mroe easily identifiable piece of PLASTIC.

I will contacting the manager at the local pizza hut where it came from but i wanted to be sure this was known by the main headquarters office since it could likely be a food manufacturing contamination issue and im just hoping known of us swallowes these plastic pieces already since we ordered two pizzas and not everyone might have been lucky enough to bit into pieces of it before swallowing it.

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Pros:
  • Location
Cons:
  • Food contaminated

Preferred solution: Full refund

Faith M Xhm

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Verified Buyer
| map-marker Opelousas, Louisiana

I was told they had curbside and didn’t also handed the wrong food was cold.. manager didn’t want to help me at all

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Pizza Hut - I was told they had curbside and didn’t also handed the wrong food was cold.....
Pizza Hut - I was told they had curbside and didn’t also handed the wrong food was cold..... - Image 2
I went to Pizza Hut I waited in my car for 20 minutes thinking it was curbside.. I called got hung up on 4 times so I went inside without shoes because I thought it was going to be brought out to me and they handed me the wrong food got to my car checked it went back and they handed me my cold food without icing on the cinnamon rolls had to go back in to get icing they was hard and inedible.. Ive never had worse service before in my life and worse customer service quality was disgusting never again will I be back.. Pizza Hut CRESWELL lane Opelousas La
View full review
Loss:
$42
Pros:
  • Usually great customer service
Cons:
  • Horrible service and never on time

Preferred solution: Full refund

User's recommendation: Don’t do it!!!!

Kyle W Jab

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Verified Reviewer
| map-marker Brampton, Ontario

Ingested permanent marker

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Pizza Hut - Ingested permanent marker
Pizza Hut - Ingested permanent marker - Image 2
Pizza Hut - Ingested permanent marker - Image 3
Pizza Hut - Ingested permanent marker - Image 4

I have received a "My Box" and written with sharpie on the cardboard directly under where the pizza sat, read "honey garlic". This I assume was used to identify which box would receive the correct chicken order included in the box.

However This caused the permanent red marker to smear all over the bottom of the pizza food item itself, of which 2 full slices were ingested prior to our discovery of this incident. Therefore someone in our family has literally eaten red sharpie marker. I need to get this on record if anything should come of this. We could get very sick, no one knows the effects of consuming this permanent marker, and everyone reacts different to chemicals.

Sharpie company themselves state it should not be consumed or come into contact with food, especially if said food is "oven hot." This info can be found with a simple Google search. I have notified the manager at this location and they said "no problem" we will replace your pizza. My only "problem" with this is it most certainly is a problem, especially if a health problem arises. How may this affect my loved ones?

Again my email is to get this on record. I have picture proof of incident. I also have verbal admittance from the manager to a mistake by employee stating they wrote on the wrong side of the box, "with red sharpie", and therefore in direct correlation of us ingesting the sharpie marker. Should anything come of this I'd like the record to show that this is my first step to a formal complaint.

Please have support email me back. I will keep an eye on the affected family members health and you'd better hope she does not get sick or I will be forced to take definitive legal action for gross negligence.

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User's recommendation: Look before you Eat.

2 comments
Carle Vux

If you take legal action the only thing they should give is medical bills.

Guest
reply icon Replying to comment of Carle Vux

It doesn’t look like more than two pieces would be affected and she shows the bottom of two pieces.

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Niyah W Cio

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| map-marker Doylestown, Pennsylvania

I payed for something and i didn’t get it

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Pizza Hut - I payed for something and i didn’t get it
Pizza Hut - I payed for something and i didn’t get it - Image 2
So basically I ordered the NBA 2k24 meal and when they delivered my food i didnt get the drink and i payed for it
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User's recommendation: Make sure you get all your food

Isaiah S Pps

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Verified Reviewer
| map-marker Ferguson, Missouri

No Refund

Pizza Hut - No Refund
Pizza Hut - No Refund - Image 2
I was told to wait 10 business days for a refund because I ordered pizza and they ran out of ingredients so I did not recieve my order. I contacted them and got an email back saying that I will be called back within 3 business days and nothing. I emailed them back after the fourth day and no response. Multiple people walked out with no order that day and if we all are having this same issue, then you guys have a problem.
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Loss:
$60
Pros:
  • It taste good
Cons:
  • Are always doing something wrong

Preferred solution: Full refund

User's recommendation: Pizza hut is slipping up lately

Erika M Myv

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Verified Reviewer
| map-marker South Plainfield, New Jersey

Mistreatment of the delivery person

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Pizza Hut - Mistreatment of the delivery person

Around 8:10 pm on March 1, 2024, I went up with my partner to pick up an order we had for Uber delivery from the store 5251 Shelton Rd, South Plainfield, NJ 07080, when we approached to request delivery the cashier He abruptly approached us to tell us that we had to wait in line, when always in all the restaurants when it is pick up one picks up, he simply raised his voice at us and yelled at us again that because we were drivers he was not going to serve us and that we should cancel the order, I Being pregnant he didn't care and he continued yelling at me and my partner and he ignored us and what he did or his solution was to cancel said order, we left the restaurant and unfortunately the Uber sent us to said restaurant again, and this time we were waiting in line for him to serve us and when we got to him to serve us what he did was just cancel the order, so I don't understand what problem he has against the customer, he commented that he is the manager of the store, Uber was notified about this Bad practice that this manager is doing towards the Drivers and towards me, who has been a Pizza Hut customer for years. This situation is unfortunate and I honestly do not understand the reason for this behavior and I would like to make a report to this store and this manager who simply has terrible service.

View full review
Loss:
$15
Cons:
  • Bad customer service

Preferred solution: That person should not work in that establishment because of their terrible customer service, since they are not interested in providing good service. Simply what he did was humiliate.

4 comments
Guest

If you are a driver and there is one person working the front counter, one line and no designated area for self pickup for Uber, you have to wait in line. You also need to leave your pregnancy out of the complaint as it has no relevance.

There usually is blame on both sides and if he canceled the order that was wrong. However I do not believe your behavior was innocent after being told to wait in line.

Guest
reply icon Replying to comment of Guest-2493709

In case you didn't read correctly... I said to go back to the restaurant because another order arrived and I stood in line and yet this person looked at our faces and immediately canceled the order again?

Does that seem like our responsibility to you?

Does this seem like a good deal to a client and a driver??? He was supposedly the manager of the store and that attitude and behavior should not be like that in front of people and I do mess up my pregnancy because what this person is creating is annoyance and giving us a bad time.

Guest
reply icon Replying to comment of Guest-2493853

Then you should not have accepted the second order from them or declined it. And you can be annoyed, you just don’t need to mention being pregnant.

Guest
reply icon Replying to comment of Guest-2493884

When Uber presents you with delivery, it only tells you the miles and how much you earn, it doesn't tell you where it is, it seems to me that you should be more informed to give your opinion because until now what you are doing is giving your opinion without being objective or you think it's okay for them to mistreat you. to the client?

to raise their voice and simply because he doesn't feel like delivering and canceling the delivery just because he says he's the manager?

Does that seem good to you??? I just hope that doesn't happen to you.

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TyKeshia P

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| map-marker Mobile, Alabama

Complaint

Pizza Hut - Complaint
Pizza Hut - Complaint - Image 2
My pizza was nasty along with the pasta the pizza had to much cheese on it and the pasta itself was jus nasty the boneless wing was the only thing that was good
View full review
Loss:
$23

Preferred solution: Full refund

Amanda J Wss

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| map-marker Clarksville, Tennessee

Refuses to give rewards or call back

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Pizza Hut - Refuses to give rewards or call back
Pizza Hut - Refuses to give rewards or call back - Image 2
I have multiple orders and spent hundreds of dollars but the rewards always showing error or not loading. I have complained multiple times, but no response. One email ask to provide proof of paper receipts. I have a picture of the entire last 6 months order history I ordered all online. Go elsewhere. I have already gotten 2 $10 off coupons with Papa John's and they have better prices now. Pizza hut was always my favorite but since they got corporate greed and refuse to give earned rewards I'll go elsewhere.
View full review
Pros:
  • Taste
Cons:
  • Awful service dont appreciate business

Preferred solution: All my rewards and an apology for all my wasted time and ignored complaints like my business never mattered

User's recommendation: Papa Johns

Anonymous

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Verified Buyer
| map-marker Charlotte, North Carolina

Food not as described

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Pizza Hut - Food not as described
Pizza Hut - Food not as described - Image 2
Pizza Hut - Food not as described - Image 3
I ordered a pepperoni lover and I got a regular pepperoni pizza and burnt cheese sticks. Not worth the wait on delivery or the price
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User's recommendation: Not worth the time or energy

Debra T Fbh

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Verified Reviewer
| map-marker Littleton, Colorado

Cancelled order

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Pizza Hut - Cancelled order
Pizza Hut - Cancelled order - Image 2
Original review Apr 03, 2024
I ordered $168.29 worth of pizza and they accepted the order, took the money out of my account and then cancelled the order. When I called the store I was on hold for 20 minutes, no answer. I called back twice, no answer. Now I have to wait for 1-3 days for them to contact me so I can talk to them about a refund. The customer service representative was nice.
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Preferred solution: Full refund

Dawn P Pyt

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Verified Reviewer

They messed up our order almost completely, served burnt food, and the manager got an attitude when we called until we threatened to write a bad review

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Pizza Hut - They messed up our order almost completely, served burnt food, and the manager got an...
Pizza Hut - They messed up our order almost completely, served burnt food, and the... - Image 2
Pizza Hut - They messed up our order almost completely, served burnt food, and the... - Image 3

We ordered their $20 pizza box with the extra dollar for cheesy bread, pepperoni pizza, garlic Parmesan boneless wings and a 2 liter of mountain dew from the pizza hut in Palmyra, PA 17078 and the manager on shift at 7pm proceeded to tell us she personally prepared the order and she served us cheese bread and the pizza was not indeed burnt however the pizza is black on the edges and we were given garlic bread instead of cheese bread and the boneless garlic Parmesan wings had the least garlic Parmesan sauce on wings I've ever seen. They might as well have given me wings with no sauce.

She was rude and claimed nothing was wrong and that me and my daughter and son were lying when the pizza box was directly in front of us. My daughter threatened to write a bad review and she immediately stopped arguing and asked us not to and said she would do credits or send a brand new one but with the way she acted i was scared she would spit in my food so I took the credits and decided there needed to be a review

View full review
Pros:
  • Great food and convenient delivery
Cons:
  • Bad customer experience

Preferred solution: Apology

User's recommendation: Definitely don't let this woman get away with this. I'm sure we aren't the first ones she's called liars

2 comments
Lamontae Pmf

You got what you wanted why complain? It seems like you want more free food.

They should have insisted you return the food for the credit.

If you cannot afford to eat out visit a soup kitchen. The pizza looks fine LIAR.

Lamontae Pmf

You got what you wanted why complain? It seems like you want more free food.

They should have insisted you return the food for the credit. If you cannot afford to eat out visit a soup kitchen.

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