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I am a routine Pizza Hut customer, as it can be checked from my order history. Since, I always order veggie and cheese pizzas being halal eaters.
I ordered same pizzas last time but was delivered wrong pizzas. I checked after half an hour when kids came back from school but found wrong pizzas. I called same Pizza Hut shop and registered my complaint with the request to change the pizzas but to my utter surprise, the guy over the found simply rejected my complaint and request and said that I ordered wrong pizzas. I told him that we always ordered same pizzas and you can check from my order data.
But my request fell on deaf ears and he said that he cannot do anything and I should call at customer service of Pizza Hut.
I threw both pizzas in the garbage. I have not tendered any other order to Pizza Hut since that day due to cheap and abhorrent customer service.
User's recommendation: Please check what you are getting at the spot.
Product or Service Mentioned: Pizza Hut Pizza.
Monetary Loss: $40.
Preferred solution: Deliver product or service ordered.
Pizza Hut Pros: Taste, Nutrition, Food quality.
Pizza Hut Cons: Poorest customer service, Waiting time.
Location: Oakville ON L6H