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My daughter works as a nurse and uses Pizza Hut for home delivery many times, on 13 September she was visiting her sister for her birthday Wirral and decided to order pizza from Pizza Hut for home delivery, she phoned Pizza Hut and placed order on their site but it would not go through to payment, she phoned the Pizza Hut store in Foxborough and ordered the meal feast etc, they took order and then said they do not do home delivery, and we will have to pay the £29.99 AND collect from their store, she gave the code for NHS workers price reduction that she always uses including Pizza Hut in Liverpool, and they said they will not accept this that they wanted to see her blue card, she never had her blue card because she always orders online and told them that she always uses this code for Pizza Hut, they did not want to know, she had just finished working a night shift in the hospital and was hungry and as it was getting late we decided to collect, when I arrived at Pizza Hut and asked about home delivery, and they said they had been home doing delivery for two years, and they are not a Pizza Hut only a franchise, this store has a big Pizza Hut sign on the roof, signs all over the store and advertise on leaflets saying Pizza Hut, this misleading to customers, my daughter and other nurses were a bit put off this as Pizza Hut say NHS workers get price reductions, when i try to contact Pizza Hut on their site, it asks for receipt number, the number on receipt i received from store does not have enough numbers on it and has letters at the end, I still have the receipt if you need to see it

User's recommendation: not honoured their advertisment.

Product or Service Mentioned: Pizza Hut Advertisement.

Preferred solution: Let the company propose a solution.

Pizza Hut Cons: Very poor customer service.

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