Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0

On June 4, 2021 2:10 I made an online delivery order at the Pizza Hut (LG pepperoni, beef and Italian sausage) on 6055 Old National Hwy B, College Park, GA 30349. While processing the order, the ETA given for my order was 40-50 minutes.

At 3:10 I still had not received my order had still not been delivered, so I checked tracking on the online site the new ETA was 6:10, I tried to call, but there was no answer. Instead of waiting another 3 hours, I decided to just go to the restaurant to pick up the order. Upon arrival around 3:30 the staff including the manager were so busy playing it took 5-10 minutes to acknowledge I was inside the restaurant. After asking about my order several times, the manager refused to assist me and called law enforcement.

When the law enforcement officer arrived I explained what was going on he then proceeded to ask about my order as well, the manager then assisted the officer and let him know the order was ready and had been sitting in the warmer for an extended period of time. This was the absolute most horrible service I have ever received from a Pizza Hut.

The staff including the manager was rude and had no sense of urgency. The entire restaurant needs customer service training.

User's recommendation: Do not order anything or visit this location.

Monetary Loss: $32.

Preferred solution: Let the company propose a solution.

Pizza Hut Cons: Never got a pizza, Excuses for no delivery, Cold soggy pizza.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Pizza Hut Reviews

  1. 2168 reviews
  2. 1204 reviews
  3. 812 reviews
  4. 360 reviews
  5. 207 reviews
Pizza Hut reviews