Pizza Hut - Didn't deliver entire order won't refund hung up on
This is in regard to Pizza Hut in Beaumont, TX on Dowlen Rd.I placed an order and received it about an hour later.
It was cold. I actually had to cook it in the oven for 15 minutes. They also failed to deliver my entire order, several items were left out. I called the store and asked to have these items, that I had already paid for, be delivered.
They refused. I said ok, then credit my charge card. They again refused. I was then hung up on.
I called back and the same rude girl hung up on me again. I called once again and asked for the manager. I explained the situation and asked how he was going to rectify it and he said "I'm not". I said, so you're basically stealing from me by keeping the items I paid for and he said, yeah I guess so, too bad.
He then hung up on me, THE MANAGER! I've filed a complaint through the pizza hut website and asked to be contacted, but I still haven't heard a thing from them. I'm filing a complaint with the BBB and am filing a lawsuit against this restaurant.
My husband's an attorney so it will be easy for us.
Monetary Loss: $30.