This is in regard to Pizza Hut in Beaumont, TX on Dowlen Rd.I placed an order and received it about an hour later.
It was cold. I actually had to cook it in the oven for 15 minutes. They also failed to deliver my entire order, several items were left out. I called the store and asked to have these items, that I had already paid for, be delivered.
They refused. I said ok, then credit my charge card. They again refused. I was then hung up on.
I called back and the same rude girl hung up on me again. I called once again and asked for the manager. I explained the situation and asked how he was going to rectify it and he said "I'm not". I said, so you're basically stealing from me by keeping the items I paid for and he said, yeah I guess so, too bad.
He then hung up on me, THE MANAGER! I've filed a complaint through the pizza hut website and asked to be contacted, but I still haven't heard a thing from them. I'm filing a complaint with the BBB and am filing a lawsuit against this restaurant.
My husband's an attorney so it will be easy for us.
Monetary Loss: $30.