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Summary of Pizza Hut Customer Service Calls

4528 TOTAL CALLS
88% SUCCESSFUL CONNECTIONS
03:08 AVG CALL DURATION
3% ISSUES RESOLVED

Customers Contact Pizza Hut to Ask about:

Staff:

  • “Bad customer service”
  • “Bad service and *** food”
  • “Poor service, poor pizza”

Shipping and Delivery:

  • “Pizza delivery cancelled”
  • “Pizza hut to deliver to me”
  • “My order was late and i didn't receive my second ranch dressing i paid for”

Payments and Charges:

  • “Coupon Not Working !”
  • “I was charged twice and still no pizza. The supervisors where very rude and hung up on me.”
  • “Discount”

Refund:

  • “Refund. Was charge doble one with my debit card and my credit card”
  • “Haven’t Gotton my refund”
  • “No refund”

Request for Information:

  • “I want to know how to redeem my points”
  • “How do I make a sexual harassment report”
  • “Concerned employee”

Product/ Service:

  • “I order a pizza at 9 pm the store is closed n my card was charged in my pizA isn't here”
  • “Place an order at 8:22 p.m. it is now 10:51 p.m. order still hasn't got here I haven't even received a phone call”
  • “I place an order and y have a coupon code it does not work”

Cards:

  • “Took more money off card”
  • “Gift card”
  • “Card”

Activation/ Cancellation:

  • “Cancellation and refund”
  • “Need to talk to someone about canceling an order”
  • “I had cancel order my debit card still got charged”

Website/ Application:

  • “Incorrect info on website”
  • “Can't place order online and can't receive my points”
  • “Website/receipt errors”

Account:

  • “To reset my password”
  • “Credit account”
  • “Missing credit limit on account”

Employment:

  • “Job aplication”
  • “For my W2”
  • “I applied for a job at the location in quincy florida and when i called to follow up on my application no one answered the store phone. Ive been trying since thursday.”

Return/ Replace:

  • “Pizza looksed horrible returned it.”
  • “Return fund”
  • “They must return me money 2 weeks ago I am waiting”

Other:

  • “Unhappy customer”
  • “Points incorrectly given for last order”
  • “I need to figure out how I can get a leave of absence for medical”

About Pizza Hut

Top 5 Pizza Hut Products

Pizza, Sauce, Chicken Wings, Coupon, Pasta

Top 5 Likes about Pizza Hut

Good deals and promos, Friendly staff, Food, Pizza, Good food

Top 5 Dislikes about Pizza Hut

Poor customer service, Service, Quality of food, Bad delivery service, Delivery time

Top 5 Related Companies

Yum, Taco Bell

Summary

Pizza Hut, Inc. is a wholly owned subsidiary of Yum Brands. The company was established in 1958 by Dan and Frank Carney as a pizzeria. The fisrt franchise was opened in 1959. In 1970 the company completed its initial public offering. Pizza Hut, Inc. is headquartered in Addison, Texas. Pizza Hut is a fast food restaurant chain and international franchise. This restaurant chain specializes in pizza as well as in some other dishes: buffalo wings, breadsticks and garlic bread. Pizza Hut is the largest pizza restaurant chain in the world.

Pizza Hut reviews and complaints

Pizza Hut is ranked 50 out of 499 in Fast Food category

Area Served

USA

Payment Methods

MasterCardAmerican ExpressVISA

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Pizza Hut Stats

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Number of Calls

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