South Miami, Florida
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Featured Not resolved

Hello,

I love pizza hut and often order from there.However, I had an experience at the store located at Miami FL, 6625 S Dixie Hwy, 33143 on January 29th around 8:30pm.

I ordered pick-up, and when I got home I realized the pizza had excessive spots of missing cheese. So I called the manager who's name I believe is Tony and I told him and obviously I was upset because we had driven all the way up there and all the way home to find a very unpleasant pizza that I paid for. I wasn't rude, but I did express my frustration. It gotten even worse after his response to me was "ma'am, I saw that pizza and there was NOTHING wrong with that pizza!"...

I couldn't believe that he blatantly and rudely refuted a customer, as if he was eluding to me making false complaints.

I told him I would contact corporate and his response was for me to go ahead.I really hope that call was recorded because for him to be a manager he has no customer service.

Review about: Pizza Hut Pepperoni Pizza.

Review #785721 is a subjective opinion of a user.

PRODUCT OR SERVICE Pizza Hut Pizza
Reason of Review / Monetary Loss Poor customer service / $23
Preferred solution Not specified

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