Pizza Hut on 16846 W a bell Rd, surprise AZ is the Pizza Hut closets to me and delivers to my house, which is 2 miles away. First, they have an advertisement for a large cheesy bites pizza for 11.99, that's what I ordered.
The total was 19 dollars and some change, including delivery fee and tax. But she charged 14.99 for the pizza, while I was staring at their daily specials for the exact pizza for $11.99. She tells me the delivery time will be 45 minutes, that's a decent wait time as it is but I wanted my pizza. Well, after one hour passed I called.
She told me he was on the way and will be here any minute. Another 10 minutes passed, no pizza. I called and told her to void my transaction. She tried telling me it takes too long for the void to go through.
Uhm, oh well void the transaction I a not paying for a pizza an hour and 20i hates late. As I tell her this, I told her I was walking out the door to go order food where they'll actually serve it to me. She then says "wait for the delivery driver to tell him to bring your pizza back to the store" wait a minute, SHE TOLD ME TO WAIT for a pizza I canceled and already waited for for an hour and 20. Uhm, not happening.
I was like, you can call him yourself why is this my problem! She then says HE HAS NO PHONE. Hahahah wow, a delivery driver without a phone. I replied by telling her maybe it's time they tighten their ship a bit and asked if she's failing to see the issues hahaha.....
Not to mention, any GOOD manager would of said, keep the pizza, it's on the house and let us make this up to you. Nope, not her, not only did she ask me to wait for the driver, but asked me to wait to SEND THE FOOD BACK.
Ok, so I left the house, got sonic, and came back. At this point it's been 1.5hours.
Guess who was just getting to my house....yep Pizza Hut. I was like you have to be kidding me right?? It's been an hour and a half, take that pizza back and go away.
I am still very disappointed in how the situation was handled. The manager there is probably the worst I have ever dealt with.
Product or Service Mentioned: Pizza Hut Advertisement.
Monetary Loss: $20.