Danielle M Fxv
map-marker District Heights, Maryland

Refund needed

I still haven't received a refund!!! My order was canceled after it said it was on its way. I called for a refund and it's been 15 days. This is ridiculous!!!
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Loss:
$29
Cons:
  • Unprofessional and thieves

Preferred solution: Full refund

User's recommendation: Would not recommend. They steal food and don't give refunds

2 comments
Akasha Iju

I’m sorry but we can’t give you those gift cards you were fishing for. But we have a contest soon though. Get a cool tattoo of our logo and you could win a gift card.

Guest
reply icon Replying to comment of Akasha Iju

Im not looking for a gift card. I would like my refund.

I don't plan to return to this unprofessional place. You tried it tho with this comment.

View more comments (1)
Anonymous
map-marker Oxford, New York

Gm is a joke

Clearly the general manager in Norwich, NY doesn't know what she's doing! She's allowing employees to be rude along with keeping a particular employee who has constant complaints about attitude issues. I was a loyal customer for years, but never going back!
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ALEXANDER M Mxj

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Verified Reviewer

A roach was in my pizza

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I found a bug in my pizza and I have not heard from anyone or received a refund Ive uploaded a photo and also called repeatedly
View full review
Loss:
$15

Preferred solution: Full refund

Maria C Swx

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Verified Reviewer
| map-marker Las Vegas, Nevada

My order

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Its been 2 hours and 45 min and im still waiting for my order 323030****425001****26615 3 large pizza Garlic bread 2 cheese bread The pizza arrive with no sauce Their cold and stale When you try to call Their number no one answers
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User's recommendation: Do not order from this location

LAWANDA H Cfx

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Verified Reviewer
| map-marker Saint Petersburg, Florida

False Advertisement

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That new covered in curled pepperoni? I don't consider 3 pieces of pepperoni and each of the slices...that's not COVERED. Complaint sent to Pizza Hut about 10 days ago. No reply.
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Loss:
$15
Pros:
  • No pros
Cons:
  • Lots of cons

Preferred solution: Full refund

User's recommendation: Buyer beware or false advertising

1 comment
Guest

No pics? Did you return the food? If not, no refund.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Chicago, Illinois

Wrong pizza

Pizza Hut - Wrong pizza
Pizza Hut - Wrong pizza - Image 2
Called did not get help ,lady hang up on me.she told me its too late to do anything.she just hang up.I called customer service No answer
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Dane A Lev

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Verified Reviewer
| map-marker Spring Hill, Tennessee

Bad service complaint

Pizza Hut - Bad service complaint
I have not received a phone call yet to resolve the issue I truly believe I was being profiled and being mistreated by a rude manager who is a bad representation of pizza behalf this is not acceptable he did not want to fix my order that I paid for only wanted to give me my pizza and not the wings blamed door dash which I ordered the food through pizza hut not door dash im really upset I never had a pizza hut experience like this im highly frustrated and mad and need this handled immediately
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Loss:
$32

Preferred solution: Full refund

User's recommendation: This is not the way to be treated when you a long time supporting customer if pizza hut wants good customer have to have good customer service

Anonymous
map-marker Chesterfield, Virginia

Terrible service

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I called to order a pizza. Lady took my order. Wanted credit card. I told her I pay cash she wanted credit card for adding a tip. I told that I would give the tip to the driver. She said that is not acceptable that it may be a long time for delivery due to driver may not want to deliver. I said I will give him or her a tip she said no that the drivers have been burned too many times. What kind of operation is this!!! If I got bad service cold cold pizza it is up to the customer too give a tip. I have a tip the lady does not need to deal with the public.Go
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Nasiyah Ojn

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Verified Buyer
|

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Verified Reviewer
| map-marker Houston, Texas

Food messed up

Pizza Hut - Food messed up
Pizza Hut - Food messed up - Image 2
My order is burned, I didn't get all my food in order and I was charged for delivery but had to pick up my order because they had no one to deliver. I was not satisfied with the Food nor service received. I want a refund.
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MARIA C Two

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Verified Reviewer
| map-marker North Las Vegas, Nevada

If I could give zero I would took 3 hrs for my food and obviously my pizza was cold and dry

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Ordered at 3:14 food was delivered at 5:46 I was appalled tried to call someone in the phone but could reach anyone my food was cold and dry
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Loss:
$66
Pros:
  • No prose at all
Cons:
  • Food was gross
  • Bad food
  • Cannot get a hold of customer service

Preferred solution: Full refund

Anquinette W
map-marker Fort Worth, Texas

Pizza Hut has door dash delivering

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Pizza Hut has door dash delivering
I ordered a pizza from Pizza Hut on 11/20/22. Door dashed delivered it. My pizza was left outside my apartment complex on the curb. They didnt call me nor attempt to come inside my apt complex! I have called Pizza Hut multiple times for a refund in which I didnt receive. My pizza left out side on the curve was very nasty and disrespectful!
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Loss:
$22

Preferred solution: Full refund

User's recommendation: Pick your pizza up, DO NOT GET IT DELIVERED

Anonymous

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Verified Buyer
| map-marker Avon, Ohio

To much sauce my family does not like to many sauce in the pizza. Disappointed!!!!

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Pizza Hut - To much sauce my family does not like to many sauce in the pizza. Disappointed!!!!
To much sauce in my pizza when I said that I want a very light sauce in my pizza. So Disappointed!!!
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User's recommendation: Nope

Corah Hct

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Verified Buyer
| map-marker Atlanta, Georgia

Not hsppy

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Pizza Hut - Not hsppy
Never got the order after 3 hours, were refund my money! Really! XXXXXNNNNNzzzzzhhhhhbbbbbggggghhhhh
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Julie W Oai

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Verified Buyer
| map-marker Tadley, England

Complaint!!!!

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Pizza Hut - Complaint!!!!
Pizza Hut - Complaint!!!! - Image 2
First my pizza was wrong and they remade it .. Then he charge my card twice and when She went back to show him He got nasty in front of customers with me and then the bank was on the phone to prove to him he charge me twice for the same pizza and had the nerves to tell me to come back tomorrow.. My food had gotten cold turning around coming all the way back
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Loss:
$14

Preferred solution: Full refund

Joseph G Smn
map-marker Jacksonville, Florida

My order was lost

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So my order was lost and there was snow explanation except we don't know what happened to two pIzzas they said we can remake them but I was put back in line behind everyone else that was coming in then I sat and watch while everyone who came and ordered after me receive food and leave. The only reason I stayed is because my payment was taken before I was informed that my order was lost. I am still here waiting after working 12 hours with no explanation of how two pIzzas were lost
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Loss:
$25
Cons:
  • Store and its personnel

Preferred solution: Full refund

User's recommendation: Make sure your pizza is there before you pay

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