Shondell Ssc

Store complaint

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Placed an order at 7:48 and was told to come pick my order up in 25 minutes upon arrival when I can to pick my order up manger stated in a rude tone that he didnt have an order for me soon after he said that maybe i called the wrong store so i return to my vechile called number back and it was the store i had contacted and to place my order. Then i asked to speck manager he said i was specking to him and got an attitude and began to verbally attack me on the phone then hung on me.

Soon after sent my mother to get the corporate phone number to complain, no one wanted to give out the info. The manger went to the back so after we got the info for another empolyee he states the the mangers name was Al. Then he began to proceed in verbally attacking my mother. He made threats to call police as she was getting information.

Iin the mist of getting the info he began to attempt to snatch the pen out of her hand stating that was his pen and tp get out of his store and never come back.

You can reach me at 574386****. This all happened 3697 Portage Ave South Bend IN around 8:40 pm.

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Reason of review:
Poor customer service
1 comment
Guest

Would love for somebody to contact me at 937-214-**** very upset with the customer service that I had to deal with in Piqua Ohio at the Pizza Hut still could not get the order correct and yet I could sit here with tsoni pizzas and a loaf of garlic bread that I did not even order so I would love for someone to call me I would appreciate it

Anonymous
map-marker Norwich, New York

Norwich pizza hut

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the girl who was high with all the tattoos was very spacey when i was taking out food at carry out not very polite shame on you pizza hut
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Reason of review:
Poor customer service
Norvel Hmb
map-marker Columbus, Georgia

Worst service & product ever

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Order took 1 hour and 15 mins. To arrive cold pizza, burned brownies, and no 2 liter.

When asked about the drinks we were told they have 3 other orders & will not turn around and bring us the soda until the other orders are delivered. We never received the soda, to say the least...the corporate escalations issued me a $20. Credit. I ordered 2 pizzas using that credit.

Each pizza $6.99 each... mind u, not quite $20 but we placed the order & planned to just be done with these rude people. 2 hours later, no pizzas! And when i call the Milgen Rd location to check on the order, I am told by Katie, oh I thought it was carry out so it will take 45 mins more.

When i say i need our food now, not in 45 mins...she hangs up!... Unprofessional, pitiful, disgusting service!

Cant wait to share my experiences with the paper, news, and whoever will listen. Unbelievably poor service!

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Reason of review:
Problem with delivery
Anonymous

Unacceptable

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Ordered online, ready in 30 minutes according to the website...Got there in 45 minutes, pizza was just bing put in the oven. Got home and realized they forgot some of our order, and the meduim cheese pizza only had cheese on half of it and asked for a partial refund...Male on the phone was VERY unprofessional and refused to let me speak to the manager and told me if I had a problem, I needed to come back and say it to his face...Nothing like being threatened by a Pizza Hut employee
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Reason of review:
Order processing issue
1 comment
Guest

While the rude employee is not acceptable, how on earth do you get all the way home before realizing your order is wrong? Seriously...what kind of an idiot leaves a store without making sure their stuff is right?!

Treysen Pxa
map-marker Boone, Iowa

No credit on account

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Pizza was late cold and WRONG Didnt add credit on account
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Reason of review:
Order processing issue
Anonymous

They used to be my favorite

I recently moved to a new neighborhood ordered from this particular Pizza Hut several times and every time my order was incorrect product was made incorrectly and it was not tasty. Wanted to give them multiple chances because I grew up on Pizza Hut and they were my favorite.
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Reason of review:
Order processing issue
Catrice Lbh
map-marker Palmhurst, Texas

Worst experience ordering by phone

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So I'm super upset I order to the same number I have order pizza hut.. so I order through this weird customer service. She told me they have never delivered there. Stupid cause I gave prove they have. So she finally takes my order and my total is 27.02 and the pizza never came and nobody wants to pay me back I need my money now or they will be a problem. Never ordering pizza hut ever
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Reason of review:
Order processing issue
Meshelle J
map-marker Davis, Oklahoma

POOR EXCUSE FOR A RESTAURANT

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I placed an order 8:30pm and here it is 11:14 pm and I still didn't get it. I called the store at 9pm no answer very poor service and they will never get my business again.
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Reason of review:
Order processing issue
Sirron Rjv
map-marker Albany, Georgia

Very poor, can't speak to anyone who represents Pizza hut.

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I'm mad about the service in your restaurant and online. Manager wouldn't let me speak to district manager. Location Oglethorpe in Albany GA. I'm frickin mad
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Reason of review:
Poor customer service
Anonymous
map-marker Butler, Missouri

Delivery issues

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Delivery was unavailable on a Saturday evening around 6:30 PM
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Reason of review:
Problem with delivery
Anonymous

Unhappy customer

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I paid 2 extra dollars for two pan pizzas that was dry and was not like nothing that i grew up on as a child it is so sad Dominos make yall look stupid.
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Reason of review:
Bad quality
Johnatan Rwd

Terriable

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No one pick up the phone. I waiting on hold too long. Not happy. Trying to resolve issue with order
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Reason of review:
Poor customer service
Izzac Qaq

Over due food delivery

Placed order at 6:40 for delivery at 7:45, called over 5 times, one response, all other calls were hangups. Didn't receive until 10:00. I will not order again. Other times, received wrong order, and forgotten items. Pizza hut is my favorite, but i will make my own from now, im a chef, i buy pizza huts pizza as a treat from time to time. Thanks for your time. Elizabeth Lewis
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Reason of review:
Problem with delivery
Anonymous

Will never order from them again

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I ordered my food at 8:50 pm and it is now 10:59 pm food never came.
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Reason of review:
Problem with delivery
Anonymous

In correct order

Incorrect order on March 17th and when I tried to resolve it with the store manager they were very rude and dismissive is it possible you could send me a couple of vouchers that I could use that another Pizza Hut
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Reason of review:
Poor customer service
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