Ann W Uhx

Redund

I just placed order and its pick up not delivery my error. I need refund as I cannot pick up. Just spoke to kerry in Blackburn store. She told me to contact you Ann walsh
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Preferred solution: Full refund

Anthony H Zui

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Verified Reviewer
| map-marker Montcalm, Michigan

I worked at the pizza hut in Greenville Michigan and got fired for a no call no show and that's *** and I have witnesses and text messages but because of this place om losing our home and unemplo

Never trust Greenville Michigan pizza hut for work. They got my unemployment cut off and in return I'm losing our home thanks pizza hut in Greenville Michigan.
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Loss:
$24000

Preferred solution: Id like my unemployment back

Tony J Djw

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Verified Reviewer

Drinking on the job at 3113 Mechanicsville trnpk

I ordered a pizza at 3113 on friday December the 30th .when i picked up my food the manager on duty smell like pure alcohol and you can tell she was drunk along with 2 other employees thats was working. The manager was loud and she was not to tall and gay. I will never order from this company again
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Preferred solution: Apology

User's recommendation: Go somewhere else

Anonymous
map-marker Beaumont, Texas

Worst Pizza I’ve ever had

I ordered two pizzas online and they both was horrible ! Greasy and undercooked and the veggies seemed old as *** ! Im a huge Pizza Hut fan but this hurt my soul. Im a care giver of the disabled Mother & Sister and we were disappointed.
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Kim B Sqp

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Verified Reviewer
| map-marker Mesquite, Texas

Serious order issue they keep hanging up on ne

Goy the wrong food all together then when I talk them tell them they said I was wrong they do t have my Info but the do it's same nu.bet I called to order food they hang up on me over and over pick up phone hang up with out saying a word this went on for hours i want the food I ordered in the first place rnever unless made up to me rt away us do e crazyo
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Loss:
$50
Cons:
  • Are cons

Preferred solution: Apology

User's recommendation: n

Timothy L Ewf

Complaint!!!!

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Well. I'm unhappy that I ordered a $20 pizza and had to pay more than $30 to have it delivered 1.8 miles Had I known it would cost that much, I might have got an Uber and gone there myself or gone hungry for the night. If you want exact details and really want to know, I will take some time on my PC and retrieve the details Not cool
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Preferred solution: Apology

Stephanie G Wcv

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Verified Reviewer
| map-marker Visalia, California

Website was down

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We tried ordering off the home computer then 2 different phones and everytime we would try to order online it would kick us off, we just ended up calling in and of course the store does not honor any of the website deals. We ended up not ordering everything we wanted due to the website not working and spending way more on less items since we had to call in our order.

Plus couldnt use any of our points on extras.

Understand things happen but it is very frustrating that we spent way more money and still didnt get everything we wanted. Wish the store honored the deals when things like that happen.

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Cons:
  • Website sucks instore does not honor on line when website is not working

Preferred solution: The problem fixed

Charles T Kkk

Bonus points redeeming

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Its made impossible to redeem bonus points¡!!! Hmm Pictish I tv u tbh Im C tbh j tbh c tbh Im c tbh Im c th GM Im c GM Im c
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Preferred solution: Full refund

Denny W Whn

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Verified Buyer
|

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Verified Reviewer
| map-marker Andover, Kansas

Pissed customer

Pizza Hut - Pissed customer

I ordered a pan pizza from my local store in El Dorado Ks last night, the order was half Supreme and half Hawaiian, when I got it home I open the box and was suprised to find 1 tiny piece of pineapple on 2 slices, I went on to inspect the rest of my half to find no more pineapple. I called the store to complain and was blown off by the person who said she was the cook.

When she asked what the problem was I explained what I found and she answered yea so. I want to inform you my family will never use your business again, and to make things worse Im a disabled vet living on limited income and threw 32$ out the window on basically nothing more then a cheese pizza

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User's recommendation: Go elsewhere

Eulene Hpg

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Verified Reviewer
| map-marker Lubbock, Texas

Bad driver

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They didn't care that the theft happened , didn't even answer , door dash and pizza hut got a racket going , they made a way wgere complaints just get swept under tve rug but im a influencer witb 10,000 followers and i will air out the pizza hut driver scam
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Lauren H Uvj

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Verified Buyer
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Verified Reviewer

Worst experience ever

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Pizza Hut - Worst experience ever
Updated by user Sep 28, 2023

Haven't gotten a reply from them in over a week. Not expecting one. Business like that don't care about the everyday person

Original review Sep 21, 2023
Good evening. This experience just happened to me today at around 530pm-6:15pm.

I tried ordering online for delivery to my home and experienced some complications with the site having some errors. So i call the store and the employee is just the most uninterested person ive ever heard. To call her rude would be wrong because she didnt pay attention all enough to get a single part of my order right. I tried ordering 2 medium pizzas and the first one was right the second, complete wrong.

Just a basic cheese. And then they used the wrong address when it was provided twice. My friend that they delivered it too had to bring it too me and then i learn it was wrong. I have called the store 9 times..

and to be hung up on and ignored when having come home from a 14hr hospital shift isnt the best on my mental, when all i want is to eat.

It makes experience like this disconcerting because why would i want to eat at a place that obviously doesnt care they mess up. I doubt this will get read but if it does thank you for taking the time.
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Loss:
$14
Cons:
  • Communication
  • Affordable
  • Employees are rude and cant do their jobs

Preferred solution: Full refund

User's recommendation: Only if you go in person and place your order

Anonymous

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Verified Buyer
| map-marker Morrow, Georgia

I need my money back 41.53

Pizza Hut - I need my money back 41.53
Pizza Hut - I need my money back 41.53 - Image 2
Just need my money please and thank you I know yall seen the messaged so I need my 41.53 cents back in my pocket and another things I didnt like the mans behavior while this was going on I ordered my pizza like at 6 pm then at 10 pm and 11 pm they had canceled my ordered I dont want nothing from them its DONE
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User's recommendation: Going in their to do my order

Dj W Sur

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Verified Reviewer
| map-marker Grantsburg, Wisconsin

My pizza was a missing a topping and there's a rude supervisor that works at night that was the same guy that was rude and refuses to make my pizza after complaining about the missing topping and Loc.

My pizza was dry and missing a topping, this is the same night time supervisor that gives everybody problems and he is rude and refuses to do his job or fix the situation. He needs to either get fired or moved to another location or be supervised under a well experience supervisor or management like a long time ago.

Please some one fix this situation ASAP and I would like to be credited for my pizza for going through all this non sense. This was my free 3 topping large pizza but he made it a large dry 2 topping pizza and told me it was only a little bacon left and u can barely see a few crumbs so he refused to remake my pizza and let me have a different choice of a topping instead of bacon.

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User's recommendation: Don't go to Tidwell and Mesa Rd location after 4pm if you see a Hispanic with a full beard and long curly black hair

1 comment
Guest

If you took it back 90% uneaten he should have remade it.

Anonymous
map-marker Philadelphia, Pennsylvania

Stole my rewards. Staff know how act qhen it comes to denied rewards

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Placed an order for my rewards store claimed they never got it. Yet I have an email confirming order. No in store wanted to help me and my rewards were taken
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Michele K Nsa

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Verified Reviewer

Over charge & missing pizza

Yesterday I ordered a free pizza to be delivered. Then I had to order an additional item for delivery to happen. So I ordered a 6 piece wings. Wings were delivered pizza was not and I was charged $26.47. This is infuriating!!! Please make this right as I am a long time customer.
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Loss:
$2600
Pros:
  • Yummy foods
Cons:
  • Bad customer experience

Preferred solution: Full refund

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